Terms & Conditions
Article 1 – Definitions
In these policies, the following definitions apply:
1. Entrepreneur means Saviena trading as Paper24nl and any other connected organisation that supplies the goods to you and any successor to its business, registered in The Netherlands, Chamber of Commerce No. 20150628 whose registered office is at Moezelhavenweg 95, 1043 AM Amsterdam, The Netherlands;
2. Consumer, You means the person ordering the goods subject to these terms and conditions;
3. Contract means an agreement in the framework of a system organized by the entrepreneur for distance selling of products and / or services;
4. Grace period means the period within which the consumer can exercise his right of withdrawal;
5. Right of withdrawal means the time in days for consumers to recall the order (grace period);
8. Day: Calender day;
Article 2 – Identity of the entrepreneur
Saviena
trading as paper24nl.com
Address:
Moezelhavenweg 95
1043 AM Amsterdam
The Netherlands
E-mailadres:
CoC-no.: 20150628
VAT-no.: NL820540729B01
Article 3 – Applicability
1. These general terms & conditions apply to every offer of the entrepreneur and any agreement reached between entrepreneur and consumer.
2. Before the contract is concluded, the text of these general conditions are made available to the consumer. If this is not reasonably possible before the contract is concluded, then these terms & conditions can be seen on the website or will be send to the consument free of charge.
3. Indien de overeenkomst op afstand elektronisch wordt gesloten, kan in afwijking van het vorige lid en voordat de overeenkomst op afstand wordt gesloten, de tekst van deze algemene voorwaarden langs elektronische weg aan de consument ter beschikking worden gesteld op zodanige wijze dat deze door de consument op een eenvoudige manier kan worden opgeslagen op een duurzame gegevensdrager. Indien dit redelijkerwijs niet mogelijk is, zal voordat de overeenkomst op afstand wordt gesloten, worden aangegeven waar van de algemene voorwaarden langs elektronische weg kan worden kennisgenomen en dat zij op verzoek van de consument langs elektronische weg of op andere wijze kosteloos zullen worden toegezonden.
3. If the contract is concluded electronically, notwithstanding the previous paragraph and before the contract is concluded, the text of these terms and conditions will be electronically made available to the consumer in such a way that the consumer can store these terms & conditions on a digital medium.
Article 4 – The offer
1. f an offer has a limited duration or subject to conditions, then this will be explicitly stated in the offer.
2. The offer includes a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images then they are a true reflection of the products and / or services. Obvious mistakes or errors in the offer are not legally binded to the entrepreneur.
3. Each offer contains such information that is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
• the price including taxes;
• any costs of delivery;
• how the agreement will be achieved and what actions they require;
• whether to apply the right of withdrawal;
• the method of payment, delivery or performance of the contract;
• the deadline for accepting the offer, or the deadline for adhering to the price;
• if the contract is filed after conclusion, how this can be accessed by the consumer;
• the possible languages, besides Dutch, the contract may be entered;
• the conduct to which the entrepreneur is subject to and the way the consumer can consult these behavioral codes electronically; and
• the minimum duration of the contract in the event of a contract, including continuous or periodic delivery of products or services.
Article 5 – The agreement
1. The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately acknowledge electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.
3. If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions.
4. The entrepreneur can - within the law - inform if the consumer can meet its payment obligations, and of all those facts and factors that are important to a sound conclusion of the contract. If the entrepreneur under this investigation was justified in order not to enter into the agreement, he is entitled to refuse or to bind its implementation of the order to special conditions.
5. The entrepreneur will send to the consumer the following information in writing or in such a way that it can be stored in an accessible manner by the consumer on a durable medium:
a. the address of the establishment of the business where consumers can lodge complaints;
b. the conditions and how the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information on existing after sales service and guarantees;
d. the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer prior to concluding the contract;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
6. if the entrepreneur is committed to providing a range of products or services, the stipulation in the previous paragraph applies only to the first delivery.
Article 6a – Right of withdrawal of delivered products
1. After the purchase of products, the consumer can terminate the contract without giving reasons, during at least fourteen days. This period commences on the day following receipt of the product by or on behalf of the consumer.
2. During this period the consumer will treat the product and packaging carefully. He will unpack the product only or use it as necessary to assess whether he wishes to retain the product. If he exercises his right of withdrawal, he will send the product with all accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, according to the entrepreneur provided reasonable and clear instructions.
3. If the product is not, or is only partially returned in deteriorated condition, we are forced to offset a loss. The buyer can reduce the risk of loss if the goods are not used.
4. If the consumer when ordering several products is free of shipping costs, but when returning one or more products, the total amount of other products will be under the sum that is eligable for free shipping, the amount of the returned products minus the shipping costs will be refunded .
Article 6b – Right of withdrawal in service delivery
1. When providing services, the consumer has the option to terminate the agreement without giving reasons, during at least fourteen days, starting on the day of entering into the agreement.
2. If the consumer exercises his right of withdrawal, he will communicatie to the entrepreneur according to the entrepreneur provided reasonable and clear instructions.
Article 7 – Costs in case of withdrawal
1. If the consumer exercises his right of withdrawal, the return shipping costs will be paid by the consumer.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 30 days after the return or cancellation.
Article 8 - Exclusion of right of withdrawal
1. If the consumer does not have a right of withdrawal, this may only be excluded by the entrepreneur if the entrepreneur submitted it clearly in the offer, at least before for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with specifications of the consumer.;
b. that are clearly personal in nature;
c. that can not be returned because of their nature;
d. that spoil or become obsolete;
e. whose price depends on fluctuations in the financial market over which the trader has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software that the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
a. on accommodation, transport, catering or leisure on a certain date or during a given period;
b. whose delivery with the express consent of the consumer before the period has expired;
c. on betting and lotteries.
Article 9 - The price
1. During the period mentioned in the offer the prices will not be increased of the products and / or services, except for price changes resulting from changes in tax rates.
2. Notwithstanding the preceding paragraph, the entrepreneur is allowed to offer variable prices for products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no control over. These fluctuations will be mentioned at the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has agreed and: a. they are the result of legislation or regulations;. or b. the consumer has the right to terminate the contract on the date the increase takes effect.
5. The prices of products or services include VAT.
Article 10 - Compliance and Warranty
1. The entrepreneur guarantees that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and the existing laws on the date of the conclusion of the contract provisions and / or government regulations.
2. A guarantee scheme provided by the entrepreneur, manufacturer or importer does not affect the rights and claims that consumers have in respect of a failure to fulfill the obligations of the entrepreneur against the entrepreneur to claim under the law and / or the contract.
Article 11 - Delivery and implementation
1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the executing of services.
2. The place of delivery is the address that the consumer makes known to the company.
3. Subject to what is stated in article 4 of these terms and conditions, the company accepted orders expeditiously within 30 days unless a longer delivery has been agreed. If delivery is delayed or if an order is not or only partially executed, the consumer receives them no later than one month after he has placed the order. The consumer in this case has the right to terminate the agreement without penalty, regardless of his right to compensation.
4. In case of dissolution in accordance with the preceding paragraph, the entrepreneur will pay back the amount that consumers paid as soon as possible but no later than 30 days after repudiation.
5. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item available. By the delivery will be reported that a replacement item is delivered in a clear and comprehensible manner. For replacement items right of withdrawal can not be excluded. The cost of return shipment are borne by the entrepreneur.
6. The risk of damage and / or loss of products until the time of delivery to the consumers iis the responsibility of the entrepreneur, unless otherwise expressly agreed.
7. Shipment by standard or express mail including packages takes place every working day.
Article 12 - Duration Transactions
1. The consumer may denounce the contract for indefinite according to the applicable termination rules and a written notice of up to one month.
2. A contract for a definite period has a maximum duration of two years. If it is agreed that the silence of the consumer at the end of the period allows the agreement to be continued as agreement of indefinite duration then the termination period will be one month a written notice of the consumer.
Article 13 - Payment
1. Unless agreed otherwise, the amounts owed by the consumer should be paid within fourteen days after delivery of the goods / service.
2. When selling products to consumers in general conditions may never stipulate an advance payment of more than 50%. If payment is agreed, the consumer may not assert any rights regarding the implementation of the order or service (s) before the advance payment has been made.
3. The consumer has the duty to report inaccuracies in data supplied or specified payment immediately to the entrepreneur.
4. In case of default by the consumer, the entrepreneur, subject to statutory limitations, has the right to charge the consumer for reasonable costs.
Article 14 - Disputes
1. Contracts between the entrepreneur and the consumer of these terms refer only to Dutch law.
2. In disputes between the consumer and the entrepreneur, for instance in the case of a wrongful money collection, consumers can indicate this by sending an e-mail or a letter, addressed to the attention Saviena / Paper24nl, Moezelhavenweg 95, 1043 AM Amsterdam, The Netherlands. The complaint will be handled within 24 hours of receipt and up to 48 hours after the consumer receives a response.